Why Health Insurance Matters

Our medical and prescription drug insurance is designed to make health care more affordable for you and your family. At Acadia, we offer a variety of health insurance plans so that you can choose the coverage that best meets your specific needs. Our plans offer comprehensive coverage for most healthcare services including but not limited to doctor visits, inpatient hospital care, emergency services, and prescription drugs. Our plans also cover in-network preventive care at 100%.

Medical Coverage Through UMR

When it comes to choosing the medical plan best for you and your family, you have a variety of medical plan options offered through UMR. Review your 2025 Benefits Guide (pages 5-8) to explore which plan is right for you. Find your Benefits Guide in UKG on the My Company page.

Find a Doctor

To find a doctor, use this National Provider Search Tool; California employees can use this California Provider Search Tool. Once you’ve confirmed that your doctor is in-network, bring your UMR ID card to your first visit.

Teladoc provides a quick and convenient way to access a board-certified doctor 24/7 by phone, mobile app or video. Providers will assess your symptoms, recommend a care plan and send a prescription to your local pharmacy, if needed.

  • Starting January 1, 2025, you must register or re-register to use Teladoc services.
  • To register, visit teladochealth.com, download the Teladoc Health mobile app, or call 1.800.TELADOC.

Virtual Visits are good to receive care for:

  • Bladder/urinary tract infection
  • Cold/flu
  • Diarrhea
  • Headaches/migraines
  • Mental health support
  • Pink eye
  • Sinus problems
  • Skin/dermatology
  • Sore throat

View this flowchart when deciding if you or a loved one should visit the emergency room or an urgent care facility based on your age and symptoms.

In addition to more traditional coverage, UMR provides members with access to Talkspace, a virtual therapy program that offers counseling for a variety of behavioral health conditions, including but not limited to:

  • Anxiety
  • Depression
  • PTSD
  • Substance abuse
  • Eating disorders
  • Compulsive disorders

Talkspace is a convenient and safe space to speak with a therapist from the comfort of your own home. Specialized clinicians are available to support you and build a personalized treatment plan to help you stay on track. All services are covered under your UMR health benefits and are accessible to you and your dependents, ages 13 (therapy only) and older (psychiatric care for those 18 and older).

This no-cost program connects mothers-to-be with personalized health advice and emotional support. If you enroll in the program, you will receive an incentive gift sent to you after your delivery as a “thank you” for participating.

Enroll by calling 888.438.8105.

NurseLine is part of your health benefits, and a free service that is available 24/7 to address basic, non-emergency health concerns and questions regarding symptoms, medications and where to go for care. Call 888.804.9425 to get connected to a registered nurse. NurseLine can assist callers in more than 140 languages, as well as those who need hearing assistance.

Chat Online with a Registered Nurse, 24/7

  • Sign in to umr.com.
  • View the Health Center drop-down menu and select NurseLine.
  • Select Nurse Chat to get started.

If you’re a tobacco user, this free program is here to help you and/or your spouse quit once and for all. Certified tobacco counselors will create a personalized quit plan and refer you to other resources.

  • Commit to quit by calling 800.207.7680.
  • Refer to your rate sheet for Tobacco Surcharge details. The surcharge applies to employees and any enrolled dependent(s).

Download the UMR | Health mobile app in the App Store or Google Play to:

  • Access your digital ID card
  • View claims information
  • Find out if there is a co–pay for your upcoming appointment
  • See how much you’ve paid toward your deductible, and more

If you enroll in an Acadia medical plan, you will automatically receive coverage for prescription drug medications, administered by Express Scripts. Prescriptions are offered at four different levels: generic, preferred brand, non-preferred brand and specialty drugs. You can opt to have your prescriptions filled at a covered pharmacy or through Express Scripts Pharmacy’s mail order program.

  • Generics Under HDHP: If you are enrolled in the High Deductible Health Plan (HDHP), you will have access to certain generic, preventive medications covered with the deductible waived (coinsurance applies). For more details and for a list of these medications, visit express-scripts.com or the Express Scripts mobile app.
  • Access Medication Cost and Coverage: Register online at express-scripts.com or download the Express Scripts mobile app to check coverage, medication price and generic availability. To price a medication, choose “Price a Medication” from the Prescriptions menu, enter your drug name and click Search. After you find your medication, you will be able to view cost and coverage information.
  • Mail Order Pharmacy: Mail order pharmacies are a convenient way to get prescriptions you take on an ongoing basis delivered right to your doorstep. With Express Scripts Pharmacy, you’ll receive a 90-day supply while only paying the cost of a 60-day supply if you were to go to a retail location.

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