Why Health Insurance Matters

Our medical and prescription drug insurance is designed to make health care more affordable for you and your family. At Acadia, we offer a variety of health insurance plans so that you can choose the coverage that best meets your specific needs. Our plans offer comprehensive coverage for most healthcare services including but not limited to doctor visits, inpatient hospital care, emergency services, and prescription drugs. Our plans also cover in-network preventive care at 100%.

What is a Network?

We partner with insurance carriers to design and offer our different health plans. Each plan will either have in-network and out-of-network coverage or in some cases just in-network coverage. It’s important that you use in-network providers whenever possible. In-network providers (doctors and facilities) have agreed to our negotiated and discounted costs for services. Acadia employees get the lowest possible costs through in-network providers. Your specific benefit materials will further explain the network options you have and how to locate in-network providers.

Learn More

Your specific plans may vary depending on your work location. Please reach out to your local HR representative for benefits information tailored to you.

To find a doctor, visit Bcbst.com (800.565.9140) or kp.org (800.464.4000) for CA employees.

Teladoc services are available with any BCBST medical option selected. Teladoc (Telehealth) is not intended to replace your primary care physician (PCP) for treating common or chronic conditions. However, a virtual doctor’s consultation can be an acceptable alternative for visiting the doctor’s office or urgent care center for non-emergency situations (for example: allergies, fever, sinus infections, respiratory issues, sore throat, rashes).

View this flowchart when deciding if you or a loved one should visit the emergency room or an urgent care facility based on your age and symptoms.

In addition to protecting your health, BCBST helps you protect your personal information.  BCBST has partnered with Experian to provide identify protection services as part of our medical plans at no additional cost to the employee.

Credit1B provides credit monitoring, fraud protection and fraud resolution support to adults with eligible BCBST medical coverage.  Each covered member age 18 or older will need to enroll separately.

Minor Plus provides credit and social security monitoring for dependents under age 18 years old.

To enroll:

  1. Log into your BlueAccess account at Bcbst.com/member
  2. Select the Benefits & Coverage tab and click on Identity Protection Services.
  3. Write down the special code under Credit1B & Minor Plus
  4. You can then click on either service to register and you will be taken to a secure site to enroll in the services. You may also contact Experian at 866.926.9803 to enroll.

The Healthy Maternity program links mothers-to-be with personalized support from maternity nurses and access to online resources. Learn more at bcbst.com/Healthy-Maternity or call 800.818.8581.

Answers to your health questions are only a phone call away–800.818.8581 or 800.848.0298 (TTY).

This free service, offered to BCBST members, assigns a lifestyle coach who can help you develop a personal plan to become and remain tobacco-free. The program includes:

  • Unlimited inbound calls to your coach.
  • An individualized action plan.
  • Free 8-week supply of nicotine replacement therapy if indicated in your individual action plan.

For more information or to enroll, call 866.498.9806. See your rate sheet for Tobacco surcharge amount. Applies to both employee and enrolled dependent.

Download the myBlue TN app at the App Store or Google Play. Once you’ve downloaded the app, register or log in with the same username and password you use with BlueAccess on bcbst.com. With myBlue TN, you can:

  • Find a doctor, pharmacy, hospital or urgent care facility near you.
  • Manage your health care plan and see your claims, benefits and balances.
  • Register or log in to BlueAccess and manage your account.
  • Access the tools in the My BlueHealth Rewards portal and check your points.
  • Connect directly to Nurseline, 24/7.

Click here to view the ESI HDHP Preventive Drug List.

Text “MYACADIA” to 888111

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